Need help, found a bug, or want to report something? Email harklosupport@proton.me and we'll get back to you.
Harklo has no tolerance for objectionable content or abusive users. We review every report within 24 hours.
To report a message, press and hold it and choose Report. To report a person, open their profile and choose Report. You can also block someone from their profile, from one of their messages, or from a group member list — blocking is immediate and works both ways, so neither of you can message the other, add the other to a group, or find the other in search. You can unblock at any time from Profile → Privacy → Blocked users.
If you would rather report something by email, write to harklosupport@proton.me with enough detail for us to find it.
Connections in Harklo are mutual — you both have to add each other before you appear in each other's lists. If you've added someone and they haven't added you back yet, they'll see your request in their Contacts tab, and you'll see them once they accept.
You can find people by username, email address, or phone number from Contacts → Find a friend. Whether someone can be found each of those ways is their own choice, set under Profile → Privacy → Discoverability.
Check these in order:
Use "Forgot password?" on the sign-in screen — it emails you a reset code. If you're still stuck after that, email us and we'll help.
Tap Transcribe on any voice or video memo. Once a transcript exists you can tap any line to jump the audio to that moment.
Profile → Data & support → Download your data. This gives you your profile and everything you've sent.
Profile → Delete account. You'll be asked to type DELETE to confirm. This removes your profile and your messages, and it can't be undone.
See our Privacy Policy and Terms of Service.